This Privacy Policy explains how Pilates with Chloe ("we", "us" or "our") collects, uses and protects your personal information when you visit www.pilateswithchloe.co.uk, use our online membership platform, purchase our products or services, or otherwise interact with us (collectively referred to as the "Service").
By using our Service, you agree to the collection and use of your information in accordance with this Privacy Policy.
Effective Date: 26 July 2026
When you create an account, sign up for a free trial or become a member, we collect information including:
● Name
● Email address
● Password
● Username (if chosen)
If you purchase a membership or product, your payment details are processed securely by our third-party payment provider.
We do not store or have access to your full payment card details.
We may receive limited transaction information such as:
● Payment status
● Purchase date
● Membership type
When you use our website or membership platform, we may automatically collect information including:
● IP address
● Device type
● Browser type
● Operating system
● Website usage
● Viewing history
● Time spent on pages
● Cookies and similar technologies
This helps us improve your experience and the performance of our website.
You may also choose to provide additional information when you:
● Contact us
● Complete a survey
● Join a challenge
● Enter a giveaway
● Subscribe to our newsletter
● Submit feedback
We use your information to:
● Deliver your membership and online classes
● Process payments
● Manage your account
● Send important account and subscription emails
● Send marketing emails (where you have opted in)
● Respond to customer enquiries
● Improve our website and membership experience
● Analyse website performance
● Prevent fraud and protect our platform
● Comply with legal obligations
If you subscribe to our newsletter or opt in to marketing communications, we may send you updates about:
● New Pilates programmes
● Membership news
● Challenges
● Offers
● Events
● Wellness content
You can unsubscribe at any time by clicking the unsubscribe link in any marketing email.
Our website uses cookies and similar technologies to improve your browsing experience, understand website traffic and help us improve our services.
You can control or disable cookies through your browser settings or cookie preferences.
We only share your information with trusted third-party providers where necessary to operate our business.
These may include:
● Vimeo OTT (membership platform)
● Payment providers
● Email marketing providers
● Website hosting providers
● Analytics providers (such as Google Analytics)
● Customer support software
These providers only process your information on our behalf and in accordance with applicable data protection laws.
Pilates with Chloe is based in the United Kingdom, however some of the third-party providers we use may process data outside of the UK.
Where this occurs, we ensure appropriate safeguards are in place to protect your personal information in accordance with UK data protection laws.
We retain your personal information only for as long as necessary to:
● Provide our services
● Manage your membership
● Meet legal and accounting obligations
● Resolve disputes
● Protect our legal rights
When your information is no longer required, it will be securely deleted or anonymised.
Depending on where you live, you may have rights under applicable privacy laws, including the UK GDPR, EU GDPR or other local legislation.
These rights may include:
● Access your personal information
● Correct inaccurate information
● Request deletion
● Restrict processing
● Object to processing
● Withdraw consent
● Request a copy of your data
To exercise any of these rights, please contact us at:
contact@pilateswithchloe.co.uk
Our services are intended for individuals aged 16 years or older.
We do not knowingly collect personal information from children.
If you believe a child has provided us with personal information, please contact us and we will remove it promptly.
We take appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration or loss.
While no online system can be guaranteed to be completely secure, we work with trusted providers and follow recognised security practices.
We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements or business practices.
The latest version will always be available on our website.
If you have any questions about this Privacy Policy or how we process your personal information, please contact:
Pilates with Chloe
Email: contact@pilateswithchloe.co.uk
Website: www.pilateswithchloe.co.uk